Alpha Sonic Systems - your reliable business partner

Next level – lT services!

Alpha Sonic Systems manages an expert service force of more than 100 field engineers. We offer managed services including software support, on-site service, depot repair, parts tracking and logistics, remote monitoring, Warehousing, Remote assistance, Installations and decommissions and electronic dispatching and tracking of service calls.

Alpha Sonic Systems can also supply software and hardware from almost all vendors. Service is our core business. Our unyielding focus on software, hardware and infrastructure services allows Alpha Sonic Systems to set the standard for multi-vendor, and multi-location support. The company services both proprietary and non-proprietary hardware and software systems in many major industries, including biometric, Banking, Retail, Travel, Government, forensic, medical systems, point-of-sale, printer and fax, telecommunications, ATMs, and customer service kiosks.

Alpha Sonic Systems is your single source for a supporting a variety of software, hardware and infrastructure. We can supplement your IT department. Alpha Sonic Systems will give your organisation the ability to respond quickly and cost effectively to remote site hardware, software and infrastructure issues.

Alpha SOnic Systems Service Delivery

Not just an average lT company

Alpha Sonic Systems delivers the highest quality of service, consistently across all platforms and geographies, while exceeding all service level agreement performance expectations and earning client loyalty through continuous process improvement.

Key features:

  • Service Desk operates 24/7 365
  • A panel of technical experts engineers available 24/7
  • Network of service and support centres
  • A process structure that ensures the same dependability and high quality of service for every client regardless of their location.
  • Spare parts are held in strategically located distribution centres and if appropriate on client sites to ensure parts are always available
  • Spare parts are either new or re-manufactured and tested extensively prior to allocation to field engineers

Quality

Integrity

Support

100% confidentiality

Richard Blackwood
Construction
Alexander White
Communications
Miriam Swift
Media Agency
Our reliable partners

I B M

With a cost-efficient support model designed for post-warranty IBM maintenance, we are able to provide substantial savings of 50+ percent on IBM product families including zSeries®, pSeries®, iSeries®, xSeries®, and most disk, tape and connectivity peripherals.
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D E L L

We are able to provide substantial savings on most Dell hardware. By extending the useful life of Dell systems well beyond their End-of-Life declaration, we help businesses reduce the total cost of ownership and generate a greater return from their IT investments.
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O R A C L E / S U N

With a cost-efficient Sun support model designed for post-warranty maintenance of most Sun servers and storage arrays including SPARC®, Ultra®, Enterprise®, Fire®, Netra®, StorEdge® and StorageTek®, we are able to extend the useful life of Sun hardware well beyond the End-of-Life declaration.
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