Next level – lT services!
Alpha Sonic Systems manages an expert service force of more than 100 field engineers. We offer managed services including software support, on-site service, depot repair, parts tracking and logistics, remote monitoring, Warehousing, Remote assistance, Installations and decommissions and electronic dispatching and tracking of service calls.
Alpha Sonic Systems can also supply software and hardware from almost all vendors. Service is our core business. Our unyielding focus on software, hardware and infrastructure services allows Alpha Sonic Systems to set the standard for multi-vendor, and multi-location support. The company services both proprietary and non-proprietary hardware and software systems in many major industries, including biometric, Banking, Retail, Travel, Government, forensic, medical systems, point-of-sale, printer and fax, telecommunications, ATMs, and customer service kiosks.
Alpha Sonic Systems is your single source for a supporting a variety of software, hardware and infrastructure. We can supplement your IT department. Alpha Sonic Systems will give your organisation the ability to respond quickly and cost effectively to remote site hardware, software and infrastructure issues.
Not just an average lT company
Alpha Sonic Systems delivers the highest quality of service, consistently across all platforms and geographies, while exceeding all service level agreement performance expectations and earning client loyalty through continuous process improvement.
Key features:
- Service Desk operates 24/7 365
- A panel of technical experts engineers available 24/7
- Network of service and support centres
- A process structure that ensures the same dependability and high quality of service for every client regardless of their location.
- Spare parts are held in strategically located distribution centres and if appropriate on client sites to ensure parts are always available
- Spare parts are either new or re-manufactured and tested extensively prior to allocation to field engineers
Quality
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Integrity
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Support
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100% confidentiality
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Thank You!